Add the Dealer Attitude Survey e-mail addresses, chairman@nadasurvey.com and questions@nadasurvey.com to your address book and safe sender list.
Make sure your e-mail address is listed correctly in the Dealer Attitude Survey database. You can:

Update your User Registration Information at www.nadasurvey.com, or
Send e-mail address changes to questions@nadasurvey.com along with:
- Name of your dealership
- Exact street address
- City
- State
- ZIP Code
- Ttelephone number
- Fax number

Check your SPAM and/or junk e-mail folder.
"White list" NADA's bulk e-mail sender at your desktop and on your server.

I did not receive my survey confirmation notice.

The survey confirmation notice can be printed directly from the survey. Printing instructions are included in the online survey. In addition, survey confirmations are e-mailed one business day after the completion of the survey.

To ensure that you receive your independent Dealer Attitude Survey confirmation e-mail notices:

Take care when entering your e-mail address into the online survey.
Add the Dealer Attitude Survey e-mail addresses, chairman@nadasurvey.com and questions@nadasurvey.com to your address book and safe sender list.
Check your SPAM and/or junk e-mail folder.
"White list" NADA's bulk e-mail sender at your desktop and on your server.

How do I know if my e-mail address is correct in the Dealer Attitude Survey database?

To check that we have a valid e-mail address for you, you can go to www.nadasurvey.com and enter your e-mail address into the Forgot User ID at the left side of the screen. If the e-mail address matches the e-mail address listed for you in the database, we will send your User ID to the e-mail address entered in approximately five minutes. If the e-mail address you entered does not match our database, you will receive an error message. If you have several e-mail addresses, you can try each of them. If you are still not successful, you can send your preferred e-mail address to questions@nadasurvey.com along with the name of your dealership, exact street address, city, state, Zip Code, telephone number and fax number.

SURVEY LOGIN HELP

I forgot my User ID. How do I locate it?

If you forgot your User ID, click on Forgot User ID at the top or left side of the screen. When requested, enter the same e-mail address you used to register your dealership.

If your e-mail address matches our records, we will e-mail you your User ID in approximately five minutes.
Some dealers and dealerships have more than one e-mail address. If your e-mail address does NOT match our records, please try other possible e-mail addresses.
If your e-mail address does NOT match our records, a message will appear on the screen asking you to complete the registration information. Please try other possible e-mail addresses then contact us at questions@nadasurvey.com before registering again.
For new registrations, we validate the information and then e-mail the User ID to the Registered User. This validation process takes one business day.

I cannot remember if I registered to complete the Dealer Attitude Survey online.

If you cannot remember if you previously registered to complete the Dealer Attitude Survey online, do not register again. To find out if you are registered, use the Forgot User ID feature at the top or left side of the screen and enter the e-mail address you would have used to register this dealership. If you have multiple e-mail addresses, you can try each of them. If your e-mail address matches our database, we will e-mail you your User ID in approximately five minutes. In addition, you may want to ensure that your SPAM filter is not blocking e-mails from chairman@nadasurvey.com.

If I own multiple dealerships, how do I login to the Dealer Attitude Survey?

Dealer Principals who own more than one dealership will receive a unique User ID for each dealership if they are listed as the Registered User for each one. Some Dealer Principals may elect to have their General Manager at each dealership listed as the Registered User. If the General Manager is the Registered User, the User ID will be e-mailed to him/her. If you are listed as the Registered User for multiple dealerships, you will need to complete a Dealer Attitude Survey for each dealership individually, even if you sell the same franchises.

REGISTRATION

Do I have to register for each survey?

No, your registration is linked to your dealership and is valid for as long as you own the dealership. The User ID(s) will be e-mailed to you at the start of each survey. You can update your e-mail address or dealership information at any time using the Update Registration Information feature.

UPDATE MY INFORMATION

My e-mail address has changed. What should I do?

When requesting a forgotten User ID or updating your registration information, you are asked for your e-mail address. The e-mail address you enter should be your existing e-mail address as it is currently reported on your dealership’s registration form. To update your e-mail address, click on the Update Registration Information tab at the top or left side of your screen. You will need to enter your User ID and “old” e-mail address to access your registration information. When the update form is displayed, you can change your e-mail address and other information as necessary. Your information is updated after you submit the change.

How do I update my registration information?

You can change or update any section of your registration (Dealership Information, Franchise Information, Registered User, or Alternate User) by clicking on the Update Registration Information tab at the top or left side of your screen. The update form will contain your current information. Simply type over the information you want to change with the new information. You will need to enter your User ID and e-mail address to view your registration information.

USER ID

What is a User ID and how do I obtain one?

The User ID consists of seven unique numbers associated with an individual dealership and is used to access the Dealer Attitude Survey. You obtain a User ID by registering your dealership, which can be accomplished by clicking on either the Create Survey Login tab at the top of the screen or the Register tab on the left side of the screen, and enter the information for your dealership(s).

When will I receive my User ID?

NADA will e-mail you your unique User ID at the start of each survey. The Winter Dealer Attitude Survey information is e-mailed in early January, and the Summer Dealer Attitude Survey information is e-mailed in early July. The complete survey schedule is available by clicking on the Schedule tab on the left side of the screen.

SURVEY

What is the Survey Aid?

The Survey Aid is a downloadable version of the online survey. It enables you to complete your franchise evaluations on paper, and then have an Administrative Assistant or other staff member enter them online for you. Remember to keep your User ID confidential. The Survey Aid is a tool and not a substitute for an online survey. Only surveys completed online are counted in the results. NADA cannot accept fax or e-mail paper surveys.

How will I know when a new survey is available?

You will receive an e-mail from chairman@nadasurvey.com along with your User ID and a hyperlink to the survey. In addition, you may want to ensure that your SPAM filter is not blocking e-mails from chairman@nadasurvey.com.

How long does it take to complete the survey?

The length of time it takes to complete the survey depends upon how many franchises you evaluate at the same physical location. For a majority of dealers with a single franchise, it takes approximately 14 minutes to complete the survey. Since some questions pertain to the dealership and others to the franchise, a dealer with three franchises will take on average approximately 21 minutes to complete the survey.

How many times can I log in to the survey?

You can log in to the survey multiple times with the same User ID to complete evaluations for all of the franchises sold by your dealership. As with most computer programs, if you start the survey and leave it idle for approximately ten minutes, it will terminate the program. To make it easier, we have added a Survey Aid, which is a downloadable version of the online survey. You can fill out your franchise evaluations on paper, and then have an Administrative Assistant or other staff enter them online for you. Remember to keep your User ID confidential. The Survey Aid is a tool and not a substitute for an online survey. Only surveys completed online are counted in the results. NADA cannot accept fax or e-mail paper surveys.

What happens to my responses, if I have to stop in the middle of completing the survey?

If called away while completing the survey, your survey will remain on the screen for approximately ten minutes, if you have NOT logged out. This will allow you to pick-up the survey where you left off.

If you begin the Dealer Attitude Survey and stop in the middle of your franchise evaluation and logout, you will have to re-start the survey for the franchise you were in the middle of completing.

I cannot access the Dealer Attitude Survey.

The Dealer Attitude Survey is designed to work best if you are using the most up-to-date version of Internet Explorer. If possible, access the survey from a computer with this browser. If you still are experiencing issues please send an email to questions@nadasurvey.com and provide the issue you are having along with the web browser you are using to access the survey.

How many franchise evaluations can I complete in a single online session?

The Dealer Attitude Survey is set up so you can evaluate up to six franchises at a time. Most dealerships can complete an evaluation for all of their franchises at the same physical location in a single online session. If you have seven or more franchises at the same location, you will need to submit your survey for your first six, and then login a second time to complete your evaluations for your additional franchises. If you own/manage more than one dealership which are at separate locations, please complete a separate survey for each dealership and all the franchises sold at each dealership.

How do I know that the online survey was submitted successfully to NADA?

Once you complete the Dealer Attitude Survey, you will be able to print a confirmation that your online survey has been submitted directly from the survey. Printing instructions are included in the survey. In addition, an official separate e-mail confirmation will be sent from the NADA Chairman the next business day indicating that you have completed the Dealer Attitude Survey. To protect the integrity of the survey responses, the confirmation should be e-mailed directly to YOUR dealership, NOT to your manufacturer/franchisor.

Can I get a copy of my survey responses?

The Dealer Attitude Survey is displayed on your computer screen in a user-friendly format. The special format uses different styles of print/font, color, and shading as well as circles and boxes to make it easy for you to enter your answers. Once you enter your answers and submit your survey, the results are stored in a secured server in a computer-only readable format that strips away the special format and stores your answers as a series of numbers and letters. Your data are stored on the server with more than 14,000 other Dealer Attitude Surveys. Due to the manner in which the surveys are stored, we cannot provide you with a copy of the completed survey that is easily readable by humans.

If you want to save a copy of the survey, download a copy of the Survey Aid found on the website—www.nadasurvey.com. Record your answers on the Survey Aid and then enter them into the online survey.

SURVEY CONFIRMATION

Can I send the e-mail confirmation to my manufacturer's field rep or another individual?

If your computer is attached to a printer, you can print the survey confirmation directly from the survey. Then you can either 1) fax the confirmation or 2) scan the confirmation and forward it to your manufacturer’s field rep or someone else. In addition, a second survey confirmation will be e-mailed to you the next business day.

We recommend you enter your e-mail address into the survey as the Registered User or Alternate User and then, once the survey confirmation is printed or received via e-mail, you can forward it with the NADA logo to your manufacturer’s field rep or someone else. Sending the confirmation directly to a third party who is not registered for your dealership may invalidate your survey.

Once a survey has been submitted, can a survey confirmation page be requested later?

If you did not print your survey confirmation or if you lost, misplaced, or never received your survey confirmation, you can request a second confirmation by sending an e-mail to questions@nadasurvey.com and entering “Confirmation Request” in the subject line. In the text/body of the e-mail, please include the User ID, the name of the dealership, the exact street address, city and state. It can take up to two business days to research the information and send another survey confirmation.

CONFIDENTIALITY

Are my survey responses confidential?

Yes, all surveys are confidential. The survey results are reported by franchise or market, not for individual dealerships.

Why does the manufacturer contact me about completing the Dealer Attitude Survey?

Your manufacturer realizes the value of the Dealer Attitude Survey data. They want their dealers to participate in the survey effort. When the majority of dealers complete the survey, their collective voice has a greater impact upon the manufacturer. Your manufacturer and their field staff representatives believe that it is in their best interest to have as many of their dealers as possible complete the survey to be more responsive to their dealers needs.

If the online survey is confidential, why do we have to enter the User ID and ZIP code of our dealership's physical address?

The Dealer Attitude Survey is confidential. Manufacturers NEVER see a dealer’s individual responses. The responses for dealers with the same franchise are combined and reported together by franchise, market group (e.g., European, Luxury, etc.) and geographic region. The User ID and ZIP code allow us to place the completed survey in the correct group. They also are a quality control check to prevent the same dealership franchise from being evaluated more than once. The group reporting helps NADA and your dealer council chairperson to identify areas of both strength and weakness to be discussed with your manufacturers.