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Email & Survey Help

E-MAIL HELP

SURVEY LOGIN HELP

E-MAIL HELP

I did not receive my e-mail Dealer Attitude Survey notice.

To ensure that you receive notices about the Dealer Attitude Survey:

  • Add the Dealer Attitude Survey e-mail addresses, chairman@nadasurvey.com and questions@nadasurvey.com to your address book and safe sender list.
  • Make sure your e-mail address is listed correctly in the Dealer Attitude Survey database. You can:
    • Update your User Registration Information at www.nadasurvey.com, or
    • Send e-mail address changes to questions@nadasurvey.com along with the name of your dealership, exact street address, city, state, ZIP Code, telephone number, and fax number.
  • Check you SPAM and/or junk e-mail folder.
  • “White list” NADA’s bulk e-mail sender at your desktop and on your server.

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I did not receive my survey confirmation notice.

The survey confirmation notice can be printed directly from the survey. Printing instructions are included in the online survey. In addition, survey confirmations are e-mailed one business day after the completion of the survey.

To ensure that you receive your independent Dealer Attitude Survey confirmation e-mail notices:

  • Take care when entering you e-mail address into online survey.
  • Add the Dealer Attitude Survey e-mail addresses, chairman@nadasurvey.com and questions@nadasurvey.com to your address book and safe sender list.
  • Check you SPAM and/or junk e-mail folder.
  • “White list” NADA’s bulk e-mail sender at your desktop and on your server.

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How do I know if my e-mail address is correct in the Dealer Attitude Survey database?

To check that we have a valid e-mail address for you, you can go to www.nadasurvey.com and enter your e-mail address into the Forgot User ID at the left side of the screen. If the e-mail address matches the e-mail address listed for you in the database, we will send your User ID to the e-mail address entered in approximately five minutes. If the e-mail address you entered does not match our database, you will receive an error message. If you have several e-mail addresses, you can try each of them. If you are still not successful, you can send your preferred e-mail address to questions@nadasurvey.com along with the name of your dealership, exact street address, city, state, Zip Code, telephone number and fax number.

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Why do the Dealer Attitude Survey notices go to SPAM or junk e-mail?

Sometimes e-mails from chairman@nadasurvey.com or questions@nadasurvey.comconcerning the
NADA Dealer Attitude Survey are filtered as spam or junk mail and placed in folders marked as such. This is especially true of services such as Yahoo!, AOL, Gmail, and Hotmail, which also give users the ability to mark messages as spam to prevent future delivery (note: marking messages from the NADA Dealer Attitude Survey as spam—even just once—will cause your e-mail address to be suppressed from future delivery). To remedy this refer to “How do I ‘White List’ the NADA Dealer Attitude Survey on my desktop and on our server?” below. If the desired message is found in spam or a junk folder, you may want to disable spam filtering or mark message from chairman@nadasurvey.com or questions@nadasurvey.com about the NADA Dealer Attitude Survey as “not spam”.

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How do I "White List" the NADA Dealer Attitude Survey on my desktop and on our server?

The best way to improve e-mail delivery is to “white list” NADA Dealer Attitude Survey sending information. White listing will tell your system to allow e-mails from your e-mail provider through your spam controls.

White listing must take place at two levels: at the recipient’s desktop level and at their server level. Most e-mail users can handle desktop level white listing. You should consult your e-mail administrator to white list at the server level. Below are some instructions for white listing Magnet Mail, the bulk e-mail sender used by NADA to send most of our e-mail communications about the Dealer Attitude Survey.

Desktop Level White Listing

You need to select the type of e-mail service you are using and then follow the appropriate steps for that specific e-mail account:

AOL Subscribers:

  1. From your mailbox screen click on the drop down arrow to the right of the 'Mail Options' and then click on Address Book.
  2. Click the Add button (Add Contact for version 8.0).
  3. Type in or cut and paste mmreturn@magnetdev.com into the 'Screen Name' block, and then click Save.

Hotmail Subscribers:

  1. Select the Options links in the upper right of the screen.
  2. Click on Junk Email Protection.
  3. Click on Safe List.
  4. Type in or cut and paste mmreturn@magnetdev.com into the box and then click Add.

Yahoo Subscribers:

  1. From your mailbox screen click on the drop down arrow to the right of 'Addresses' and then click on Add Contact.
  2. Type in or cut and paste mmreturn@magnetdev.com into the Email box and then click Save.

MSN Subscribers:
(MSN 8)

  1. Click on Email settings.
  2. Click on the Junk Mail link.
  3. Click on Safe List.
  4. Click on Add an item to this list.
  5. Type in or cut and paste mmreturn@magnetdev.com into the Safe List box and then click Add.

(MSN 9)

  1. Click on Settings: Email | Junk email.
  2. Click on the Junk Email Guard link.
  3. Click on Safe List.
  4. Type in or cut and paste mmreturn@magnetdev.com into the Safe List box and then click Add.

Juno/Netzero Subscribers:

  1. From your mailbox screen click on the Address Book tab.
  2. Next to the Lists tab Click the 'Add new contact' link.
  3. Type in or cut and paste mmreturn@magnetdev.com into the Email Address block, and then click the Save button.

Earthlink Webmail Subscribers:

  1. From your mailbox screen click on the Address Book.
  2. Click the Add button.
  3. Type in or cut and paste mmreturn@magnetdev.com into the Email block, and then click the Save button.

Outlook 2007 or 2003:

  1. From your inbox select Actions then select Junk Email and click on Junk Email Options Address Book.
  2. Click the Safe Senders tab.
  3. Type in or cut and paste mmreturn@magnetdev.cominto the block area, and then click the OK button.

Server Level White Listing

Give this information to your email administrator. If your administrator does not wish to white list our email provider as described here, we recommend you open up a generic account from a service such as Yahoo!, AOL, Gmail, or Hotmail.

Email Service Provider: Real Magnet (http://www.realmagnet.com/)
The sending server is 209.18.70.78
The above IP address is a sub-domain of magnetmail.net (mail*.magnetmail.net)

The return path is:
mmreturn@magnetdev.com
(66.70.25.24)

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SURVEY LOGIN HELP

How do I login to the Dealer Attitude Survey?

If you have previously registered to complete the Dealer Attitude Survey online, you can login to the survey by clicking on the Take Survey tab located on the left side of the screen or at the top of the screen. The login screen will ask you to enter the User ID that was e-mailed to the Registered User for your dealership. If the User ID is verified as valid, you will be linked to the Dealer Attitude Survey.

If you have not previously registered to complete the Dealer Attitude Survey online, you can obtain a User ID by clicking on the Register tab located on the left side of the screen or the Create Survey Login at the top of the screen and completing the Dealer Attitude Survey Registration Form. The User ID is associated with the dealership and can only be registered once. If you receive a message noting that your dealership is already registered, check with the senior management team at your dealership (Dealer Principals or General Managers).

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I forgot my User ID. How do I locate it?

If you forgot your User ID, click on Forgot User ID at the top or left side of the screen. When requested, enter the same e-mail address you used to register your dealership.

  1. If your e-mail address matches our records, we will e-mail you your User ID in approximately five minutes.
  2. Some dealers and dealerships have more than one e-mail address. If your e-mail address does NOT match our records, please try other possible e-mail addresses.
  3. If your e-mail address does NOT match our records, a message will appear on the screen asking you to complete the registration information. Please try other possible e-mail addresses then contact at questions@nadsurvey.com before registering again.
  4. For new registrations, we validate the information and then e-mail the User ID to the Registered User. This validation process takes one business day.

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I cannot remember if I registered to complete the Dealer Attitude Survey online.

If you cannot remember if you previously registered to complete the Dealer Attitude Survey online, do not register again. To find out if you are registered, use the Forgot User ID feature at the top or left side of the screen and enter the e-mail address you would have used to register this dealership. If you have multiple e-mail addresses, you can try each of them. If your e-mail address matches our database, we will e-mail you your User ID in approximately five minutes. In addition, you may want to ensure that your SPAM filter is not blocking e-mails from chairman@nadasurvey.com.

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I have a new dealership. How do I login to the Dealer Attitude Survey?

If you have a new dealership that did not previously exist, you must complete the Dealer Attitude Survey Registration Form and your unique User ID for the new dealership will be sent to you at the start of the survey. If you register during the survey, we validate the information and then e-mail the User ID to the Registered User. This validation process takes one business day.

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I have recently purchased an existing dealership. How do I login to the Dealer Attitude Survey?

If you purchased an existing dealership, complete the Dealer Attitude Survey Registration Form. If you received a message that your dealership is already registered, please send an e-mail to questions@nadasurvey.com along with the name of the dealership you purchased and the new name of the dealership, the exact street address including city and state, and the dealership telephone number and fax number. Your unique User ID for the new dealership will be sent to you either at the start of the survey or during the survey depending upon when you registered. We validate all new registrations and then e-mail the User ID to the Registered User. This validation process typically takes one business day.

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If I own multiple dealerships, how do I login to the Dealer Attitude Survey?

Dealer Principals who own more than one dealership will receive a unique User ID for each dealership if they are listed as the Registered User for each one. Some Dealer Principals may elect to have their General Manager at each dealership listed as the Registered User. If the General Manager is the Registered User, the User ID will be e-mailed to him/her. If you are listed as the Registered User for multiple dealerships, you will need to complete a Dealer Attitude Survey for each dealership individually, even if you sell the same franchises.

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Who can answer questions about the survey?

You can send your questions to questions@nadasurvey.com along with your dealership name, exact street address including city and state, telephone number and fax number. This information will help us to research your questions, if necessary, and get a response back to you quickly.

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